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Aware Telephone Support Volunteer


About Aware

Aware is the national organisation providing free support, education and information services to those impacted by anxiety, depression, bipolar disorder and related mood conditions.

What's Involved

The Aware Support Line provides telephone support and information for individuals experiencing depression, bipolar and mood related conditions and for family and friends supporting a loved one. This is a national Freephone service and operates from Dublin 10am-10pm seven days a week.

Volunteers will ensure that all calls to the Aware Support Line are conducted within the framework of the Support Line approach. Each volunteer is trained to respond to all calls with empathy, by allowing clarification, consideration of options and encouraging positive action while adhering to Aware’s ethos, policies and procedures.

Duties & Commitment:
 To honour a three hour weekly commitment for a minimum of eighteen months.
 To carry out the role as set out in the Aware Support Line Volunteer Agreement
 To attend a minimum of four bi-monthly meetings per annum
 To participate in initial and ongoing training provided
 To arrive punctually for your Support Line slot, allowing enough time to familiarise yourself with the available reference material and read any new notices in the support line office
 To input call information into the computer logging system
 To de-brief after your slot with the other volunteer on your slot or coming in after you
 To bring to the attention of the Service Manager any issues of concern regarding any aspect of your role as volunteer for Aware
 To participate as required in evaluations and audits of the Service
 To act at all times according to the guidelines and Code of Practice of Aware.
 To adhere to the rota to support the stability, consistency and efficiency of the service
 To find a replacement if unable to honour a slot and to inform Service Manager as soon as possible of this change
 To attend bi-monthly meetings in order to discuss any issues, address challenges and ensure clear communications

What's required for this position

An Aware volunteer will be empathetic and possess good communication skills, have an ability to take direction and possess enthusiasm and passion for the area of mental health and/or for the work of Aware. The Aware volunteer must be respectful of others and understand the importance of being a supportive and flexible team player. They must be willing to make a long term commitment to volunteering with Aware and to participate in mandatory ongoing training.

  • Personable Skills
  • Phone Support/ Information Giver

Level of English required for this role:
Fluent English

Times and commitment required for this role


Minimum time commitment: 1 year

Hours required: 1hrs Weekly

Other Details

Location of volunteering opportunity:
9 Upper Leeson St, Dublin 4

Screening details for this role:

  • Formal Interview
  • Garda Vetting
  • References
  • Application Form

Volunteers will be provided with the following supports:

  • Support/ advice/ recognition
  • Supervision
  • Initial induction and training
  • Reimbursement of expenses
  • Ongoing training opportunities

Volunteers with the following challenges will be supported in this role

  • Physical Disability
  • Sensory Disability
  • Mental Health Difficulties

Age restrictions:
Over 25

Benefits you will receive as a volunteer

Full training provided, Ongoing support, Development of skill set, References provided upon completion of required period of service, Out of pocket expenses covered, Experience of working with a national organisation

  • This opportunity is posted by:
  • Volunteer Centre: Dublin City
Volunteer Ireland is delighted to acknowledge the support of:
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