About Aware
Aware is the national organisation providing free support, education and information services to those impacted by anxiety, depression, bipolar disorder and related mood conditions.
What's Involved
The National Support Line forms part of our supports to older people, who have concerns or are facing difficulties in Ireland. The Helpline is open from Monday to Sunday, 10am-10pm by calling 1800 80 48 48. By acting as the first point of contact on our support line, by being warm, friendly and professional you will provide a listening ear, information and support for older people.
Volunteers will ensure that all calls to the Aware Support Line are conducted within the framework of the Support Line approach. Each volunteer is trained to respond to all calls with empathy, by allowing clarification, consideration of options and encouraging positive action while adhering to Aware’s ethos, policies and procedures.
Duties & Commitment:
To carry out the role as set out in the Aware Support Line Volunteer Agreement
Be empathetic and possess good communication skills,
have an ability to take direction and possess enthusiasm and passion for the
area of mental health and/or for the work of Aware.
Be respectful of others and understand the importance of being a supportive and
flexible team player.,
Ensure that all calls to the Aware Support Line are conducted within the framework of the Support Line approach.
To participate in initial and ongoing training provided
To bring to the attention of the Service Manager any issues of concern regarding any aspect of your role as volunteer for Aware
To act at all times according to the guidelines and Code of Practice of Aware.
Time Commitment:
Helpline volunteers must commit to a minimum of one 3-hour shift per week for a minimum of 2 years. The shifts are Monday-Sunday, one 3-hour shifts between 10am-10pm.
What's required for this position
Must be over 21 years of age Fluent written & spoken English
Computer Skills
Passionate about mental health
Punctual and Reliable
Broadband
Quiet, private, location in your home
Smartphone or desktop
Willing to volunteer from Leeson St (Dublin based Volunteers)
Resident in Ireland
- Personable Skills
- Phone Support/ Information Giver
Level of English required for this role:
Fluent English
Times and commitment required for this role
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
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| Morning | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
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| Afternoon | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
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| Evening | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
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Minimum time commitment: 2 years
Hours required: 3hrs Weekly
Other Details
Location of volunteering opportunity:
Remote / from home or in Dublin office if resident in Dublin (9 Upper Leeson St, Dublin 4)
Screening details for this role:
- Formal Interview
- Garda Vetting
- References
- Application Form
- Identification Check (photo ID etc…)
Volunteers will be provided with the following supports:
- Support/ advice/ recognition
- Initial induction and training
- Ongoing training opportunities
Volunteers with the following challenges will be supported in this role
Age restrictions:
Over 21
Benefits you will receive as a volunteer
Ongoing support and development of skill set References provided upon completion of required period of serviceExperience of working with a national organisation Out of pocket expenses covered
